What shipping methods are available?
We offer two shipping options. We can send parcels as First or Second class fully tracked or we can send via a standard royal mail delivery which is first and second class without tracking.
We are introducing an option for next day delivery by courier to help receive items quicker.
How long will it take to get my package?
Once your item has been dispatched it is down to royal mail but an aim is 1-3 days depending on what shipping option you selected.
If you have selected courier next day then by default it should arrive the following day with a 1-2hr timeslot.
How can I track my parcel?
Follow this website link to be able to track your parcels.
https://www.royalmail.com/track-your-item please be aware only a fully tracked service can be tracked the whole journey. If you have paid for a standard shipping this isn't trackable but will show as delivered once it has arrived to you.
Using our courier service, you will receive information on how to track your order and will be fully tracked down to a timeslot given.
How long is your order processing time?
We will work hard to get orders sent out. We will aim to process orders in 2-3 days but in busy times this can rise up to 5 working days. made to order items can be longer due to the nature of being custom made for you.
When will I receive my order?
Please note:Royal Mail are facing some delays due to the increased demand for postage due to circumstances such as strikes, staff shortages or logistic delays. This can lead to longer delays to receive your parcels and once your parcel dispatches, please allow up to 10 working days (UK) and up to 30 working days (International). This side of things are out of our control but we will do our best to assist you where possible and get updates to ease your worries. Please take this into consideration prior to ordering with us.
Orders & returns.
How do I place an order?
You can simply scroll through our website and add items you love into your cart. Once added to cart you can follow the on screen details where you can check out and get your order confirmation.
Do I need an account to place my order?
You can choose to sign up for an account or use guest checkout. You will benefit more with an account for quicker checkout times if you return to us and also you can sign up to our newsletter to receive updates and discounts in the future.
Can I return my order?
You can return your order if you are not happy with it. We simply ask if it can be returned to us as it arrived. Clean and free from fur, stains and other damage otherwise we cannot accept the goods for a refund.
More details can be found here please read our full return policy:
What payment methods are accepted?
We accept Paypal, Shopify payments, Clearpay, klarna, amazon pay, apple pay.
What cards are accepted?
Using our different payment options it allows us to accept Visa, Mastercard, Amex, Maestro, Shop Pay, Apple Pay and Google Pay.
Is buying online safe?
Yes we use a SSL protocol which means we are protected for shopping online while checking out. You can see this via the padlock seen in the browser
How do I order the correct size?
If you visit our sizing guide page, you can find out more information on how to measure your dog to make sure our products fit.
But if you do need more help and advice please reach out to us and we will try our best to help.
How do I clean and care for my harness?
Our harness are made from a lightweight and breathable material which makes cleaning and drying them very quick and easy, so dont worry if your pup gets mucky!
They can be washed on a delicate wash in the washing machine with detergent and left to air dry. We also recommend a stain remover for more stubborn stains.
They can also be hand washed in warm soapy water. We reccomend letting them soak for a bit first to get out any tough stains.
How do I clean and care for my lead and collars?
Our leads and collars are made from neoprene and polyester
so cleaning this is easy, we recommend hand washing dirty areas in warm soapy water and leave to soak and to air dry, you can also use a soft brush to also scrub dirty areas.
How do I clean and care for my dog's blanket and plush toys?
For hygiene reasons blankets and toys need cleaning.
We recommend putting them on a delicate low heat wash at 30 degress or hand washing with warm soapy water. Blankets can be tumbled dried for extra fluff and softness.
Please only Air dry toys or if you want to take a chance tumble drying please do this on short times and check in between.
Why are my products slightly different in colour?
You will notice some products will vary in colours. This is mainly due to the different materials that were used and the printing is slightly different when it goes onto the materials.
For example our harnesses will look different to the leads or collars and this is from the different materials and manufacturing process. We always try our best to get everything as close and matched as possible.
Do you offer discounts or promotions?
Yes of course, you can find many of our shared discounts or promotions on WeThrift and by using this link
We do offer a sign up discount code which will pop up on screen during your visit with us. Alongside this we have reps who each have their own discount codes to share with their followers
From time to time we will send out emails which will share new products, discounted products, product sales which are largely discounted products and some emails asking for your help with some questions.